Kinetic Development Group LLC offers a limited lifetime warranty for all products produced and manufactured by KDG, not all products offered on kineticdg.com are covered under this warranty. Warranty coverage includes manufacturing and material defects. Also, to include unexpected malfunctions from reasonable and intended use of the product(s). Warranty coverage may vary for products that have been discontinued. Prior to a warranty, please send a detailed email to email@example.com to start an RMA. Please be sure to include the original KDG order number in your email or provide proof of purchase with purchase date if item(s) where ordered from one of our many dealers. Please visit our Refund and Return Policy page for more info on our RMA process.
KDG will not warranty products due to:
- Wear & tear from use
- Improper installation
- Abuse of product
- Unauthorized modifications
- Products purposely disassembled or damaged
- Items damaged when not used for intended purpose
- Lost or stolen items
- Any such relation to the aforementioned
It is at the discretion of Kinetic Development Group LLC to decide if a product is covered under this limited lifetime warranty. Warranted items will be repaired or replaced at Kinetic Development Group LLC’s discretion. Some, but not all, of the above listed non-warrantable disqualifier are eligible for our Non-Warranty Repair service. Please contact firstname.lastname@example.org for more info on our Non-warranty Repair Services.
Here at KDG we are humans! Not robots! We understand the frustrations that come with having to talk to a customer service rep. HOWEVER the customer service rep is not the cause of your inquiry… Please be kind, respectful and patient with our Customer Service team as they just want to help.
KDG does not offer any warranty coverage for firearms, optics or other such items used in conjunction with our products.
Within 1 year of purchase Kinetic Development Group LLC offers free shipping for warrantable items with proof of purchase. After 1 year from the purchase date, or without proof of purchase, it is the user’s responsibility to mail their warranty item to KDG. KDG will return all repaired or warranty replaced items for free regardless of purchase date.
Customers must contact Kinetic Development Group to acquire an RMA prior to sending in a warranty return. Please email email@example.com for any questions regarding a possible return or visit our Refund and Return Policy page.