REFUND & RETURN POLICY

Our Refund and Returns Policy extends 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, in the items’ original packaging. All returns require receipt or proof of purchase and an RMA to be started through info@kineticdg.com prior to a return. Kinetic Development Group only offers returns and exchanged for items purchased on KineticDG.com. If you wish to make a return for an item purchased from one of our many distributors, please contact that respective distributor about a return inquiry. Not all items offered on KineticDG.com are covered under our Return Policy. 

KDG is not responsible for items accidently purchased that are not compatible with your firearm if stated on our website.

All returned items are subject to an automatic 10% restocking fee.

Refunds:

Kinetic Development Group accepts all rights to reject a refund for returned items found to be in ‘unsuitable condition’. (Unsuitable conditions are defined by KDG as any product not suitable for resale) Once a return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to the original order payment method. If rejected, you will be notified of rejection and cause via email. 

Refunds cannot be issued after 90 days from the capture date. Refund cannot be issued to another payment method different from the original order payment method. Refunds are only issuable for purchased item. Refunds can be exchanged for even store credit.

Refunds and Returns are subject to a 10% restocking fee regardless of condition.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kineticdg.com

Sale items:

Sale items may be returned, and refunded for the price purchased (i.e., If the item normally cost $10 and sales price is $2 you will be refunded $2)

Sale items may be exchanged for even store credit.

Returned items are subject to a 10% restocking fee.

Exchanges

Exchanges may be made with products for even store credit within the appropriate return policy dates and standard.

Shipping returns

DO NOT SEND AN ITEM BACK TO US WITHOUT CONSULTING WITH A CUSTOMER SERVICE REP FIRST! Failure to acquire an RMA may result in an absent refund or exchange. Please email us at info@kineticdg.com to start an RMA.

To return your product, you should mail your product to: Kinetic Development Group 71 Cogwheel Lane, Seymour CT 06483.

An RMA form MUST be included inside the package with the returning item(s), unless otherwise instructed by the rep assisting with the RMA.

It is the returners’ responsible to pay for shipping costs on all returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping made by KDG may be deducted from your refund in conjunction with a 10% restocking fee.

Need extra help?

Contact us for questions related to our Refunds and Returns Policy.